Professional Resume
IT Infrastructure · Cybersecurity · Networking
Work experience
Infrastructure Support & Service Desk Analyst · Timberlink Australia & New Zealand
Aug 2026–Present · Bell Bay, Tasmania. Current role covering enterprise IT support across managed Windows devices, Microsoft 365, identity, access, endpoint provisioning and network-connected equipment. Responsibilities include incident triage, user communications and documentation.
ICT Consultancy & Support Specialist · Tokyo Trading (AUST.) Pty Ltd
Jun 2025–Feb 2026 · Melbourne. Level 1/2 support for Windows endpoints, Microsoft 365, Exchange Online, printers and connectivity. Contributed to a migration of more than 500 users from a legacy environment to Active Directory. Prepared reusable troubleshooting guidance.
ICT Support & Technology Consultant · Armstrong Estate & Builders
May 2020–Jul 2023 · Rawalpindi. Worked with Windows Server, Active Directory, DNS/DHCP, LAN/WAN, routers, switches, CCTV, and connected systems; coordinated installations and helped train junior technicians.
Education and training
- Master of Cybersecurity (Extension), University of Technology Sydney — Distinction, 2025.
- Bachelor of Computer Science, Superior University Lahore — 2019.
- ITIL 4 Foundation — certified, 2026.
- Threat Intelligence and Incident Response Bootcamp, Threat Defence / UTS Vault — 2024.
- ACS Professional Year — ICT, QIBA — 2026–Present.
Technical skills
Infrastructure: Windows Server, AD, Entra ID, Microsoft 365, Intune, SCCM, DNS, DHCP, GPO.
Security: Wazuh, ELK, Sysmon, TheHive, VirusTotal, endpoint and network telemetry.
Networking and scripting: TCP/IP, Wireshark, Linux, Proxmox, Python, PowerShell, Bash and QUIC/eBPF research.
The downloadable PDF will be added after a final public resume review. No professional or certification claims should be inferred beyond the information listed here.